Terms and Conditions

SHIPPING

Our processing times are 5 – 7 business days (not including the day of purchase).  Business days are Monday through Friday, excludes weekends and holidays.  For larger orders we may need additional time but you will be notified within 24 hours if additional processing time is required.  We allow 24 hours for any cancellations and we have a no refund policy.

Emails are answered within 24 hours during regular business hours (Monday through Friday 7 am to 10 pm) and 48 hours on weekends and holidays. 

Selecting Priority or Express shipping does not mean your order will process any quicker than at normal processing time of 5 – 7 business days.  It’s just quicker shipping.

Please note that once an order has left our warehouse we cannot control the shipping time for UPS and/or USPS.

RETURNS

All sales are final!  To be eligible for a refund, exchange or store credit, your request must be made within 24 hours of delivery being made and must include pictures of the item as well as packaging.  We also require proof of purchase.

REFUND (if applicable)

Once we receive your return and have inspected it you will receive and email notifying you that we have received your return and whether your refund was approved or denied.  If a refund is approved, then it will be processed and a credit will be applied to your original method of payment within five (5) business days.

EXCHANGE (if applicable)

We only replace items if they are defective or damaged.  If an item is damaged in shipping, you will need to file a claim with the appropriate carrier.  We are happy to assist you in any way we can.